1. Introduction

Regal Signature Cleaning ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

We are registered and operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number
Property Information: Address and property details for service delivery
Communication Data: Messages you send us via our contact form, email, or WhatsApp
Technical Data: IP address, browser type, and device information (collected automatically)

3. How We Use Your Information

We use your personal information to:

Provide quotes and respond to your enquiries
Deliver our cleaning services
Communicate with you about appointments and services
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

Consent: When you submit a contact form or subscribe to communications
Contract: To provide services you have requested
Legitimate Interests: To improve our services and respond to enquiries

5. Data Sharing

We do not sell your personal information. We may share your data with:

Service Providers: Such as Web3Forms (for form submissions) who process data on our behalf
Legal Requirements: If required by law or to protect our rights

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, typically for up to 6 years after our last interaction, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Restrict Processing: Request limitation of how we use your data
Data Portability: Request transfer of your data
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at regalsignaturegroupltd@gmail.com

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: regalsignaturegroupltd@gmail.com
Phone: 07544 886142

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

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